+1-877-284-6037 benacocanada@gmail.com
Terms and Policies

Privacy Policy

Please read our Privacy Policy carefully so that you can understand how we collect, use and disclose the personal information that you provide to us.

By accessing our Website, you accept all terms and conditions of this Privacy Policy. In particular, by submitting your personal data to us, you will be deemed to have given your permission for use and disclosures referred to herein.

If you do not agree with the terms and conditions of this Privacy Policy, you must immediately cease using and accessing our Website, services or products contained in or available from this Website for which you need to provide personal information.

This private policy indicates what personal information is collected through the website, how the information is utilised, and how it’s safeguarded. The policy only applies to personal information collected through the website and mobile sites of the Bena Co.

We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use and will update these measures as new technology becomes available, as appropriate.

With your consent, we require some pieces of your information, such as name, address, or email, to ensure the delivery of the order. Any information that is received will be kept confidential.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Bena Co. and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits that are arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Bena Co. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Bena Co. takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Taxes

You are responsible for paying any governmental taxes imposed on your purchases, including, but not limited to, sales, use or value-added taxes. With respect to each of your purchases, Bena Co. will automatically charge and withhold any applicable tax that it deems required in any applicable jurisdictions.

Currencies

All transactions conducted by or with Bena Co., including sales of items shown on the Site, issuance of gift certificates and credit for returned merchandise, are made in Canadian Dollars (CAD).

Payment made by credit card or PayPal® in a currency other than CAD will be converted to CAD at the exchange rate determined by your credit card issuer or Paypal®. Please consult your credit card issuer agreement or the user agreement for the PayPal® services for information regarding the determination of exchange rates by them. These exchange rates may include a “spread,” or amount payable to PayPal® or the credit card issuer, which may result in the actual price paid being higher than the posted CAD price.

Terms and Conditions

By ordering, you have and agreed to these rules below:

  • Read and agreed to the information regarding our policies.
  • Due to different monitor settings, please keep in mind that the actual colours of the products may be slightly different.
  • No refunds/exchanges due to buyer’s remorse or mistake (e.g. wrong colour)
  • We accept credit card and PayPal payment. We accept CAD.
  • All products are checked thoroughly to be in perfect condition when we dispatch them. We are not liable or responsible for any losses or breakages during shipment.

These rules are subject to change any time without notification.

Order Policy

Changing Your Order

If you entered in wrong information or bought wrong product, please email us as soon as possible with your order number, stating which corrections should be made.

Changes can only be made within 24 hours of placing the order. No changes can be made after this period.
Please note that making any changes to an order can result in a processing delay of up to 2 business days.

Order Cancellation

If you wish to cancel your order after payment is made due to any reason, please let us know within 3 hours of your purchase.

Shipping Policy

Shipping and handling charges are determined by the amount of your total order after any deductions and are calculated before taxes. All orders are subject to verification but not to special offers.

Canadian & USA Shipping Addresses

Bena Co. uses Canada Post for Delivery

Return Policy

  • All items purchased from BENA Co. are covered with our 30 Day return policy.
  • All items must be returned in brand new, unused, and in resellable condition. There will be no refund or exchanges on used / worn products. Returns will not be accepted for any product that has been tampered. After receiving and opening our product you have purchased if it is not entirely to your liking and you would like to return or exchange it follow the instruction below.
  • You must return all original factory box, booklet or manual, plastic wraps, anything and everything that has been shipped to you and is related to the product. All merchandise returned to BENA Co. must be packed and insured properly with a tracking number to avoid loss or damage during shipping. The 30 Day Money back period starts from the day of delivery of the merchandise. Shipping charges are not refundable for any reason and there will be a 15% restocking fee for all items returned. BENA Co. reserves the right to have sole discretion of the state of the returned product and refuse return if terms set above are not met.